ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers.
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Recife - JCPM Trade Center
60 Eng. Antonio de Goes Avenue, 7º and 14º floor, , Recife, Brazil, 51010-000
The Recife JCPM Trade Center is in a 20-story building. The center has access to a helipad and five floors of parking. It is ...
The Recife JCPM Trade Center is in a 20-story building. The center has access to a helipad and five floors of parking. It is 10km from Guararapas International Airport.
Recife, Cicero Dias - Shopping Center Recife
Rua Padre Carapuceiro, 858 , Recife, Brazil, 51020-280
The business center is located in the Cicero Dias Tower, part of a prestigious complex of five buildings, the Queiroz Galvão...
The business center is located in the Cicero Dias Tower, part of a prestigious complex of five buildings, the Queiroz Galvão Center. Its stands out for its distinctive architecture and for being located in an area with a consolidated entrepreneurial vocation. The business center has a privileged position in Pernambuco, in one of the greatest development axis of northeastern Brazil. The business center is walking distance to one of the Recife's greatest shopping centers and from Shopping subway station. It is also 30 minutes away from the Port of Suape, one of the most important seaports in the country and a 7-minute drive from Guararapes International Airport.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.ITIL 4® Foundation equips candidates with:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4®
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4® will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who is ITIL 4® Foundation for:ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.
Exam is obligatory: Single-choice test consisting of 40 questions The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL® ) To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.
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Testimonials (1)
going through the questions to check if we understood the material; examples shared by Trainer; usage of MIRO
Patrycja - EY GLOBAL SERVICES (POLAND) SP Z O O
Course - ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
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