Course Outline
- Core principles of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is ideal for:
- Individuals holding a valid ITIL® 4 Foundation certification
The program readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is part of the course bundle. Achieving this certification validates your updated command of the ITIL framework and furthers your professional growth in service management.
Prerequisites for Participants
Applicants must hold a current ITIL® 4 Foundation certificate. No extra preparatory steps are needed prior to enrollment.
Assessment Procedure
Enrollees are provided with a six-month valid exam voucher, offering flexibility in choosing a convenient testing date.
Following the training, you will receive guidance on how to book your exam. You can schedule it directly via your personal PeopleCert account. The test is administered online with remote proctoring. A PeopleCert supervisor will oversee the session using a webcam and secure connection. Prior to starting, you must complete identity verification and display your environment to adhere to examination protocols.
Assessment Specifications
- Time Limit: 30 minutes
- Structure: Multiple-choice questions (20 items)
- Pass Mark: 65% (minimum 13 correct answers)
- Resources: Closed-book format
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
