Certified Agile Process Owner (CAPO)® Training Course

OVERVIEW

This course equips professionals with the insights necessary to define their responsibilities as Process Owners, enabling them to articulate their contributions in process terms. It delivers the essential education required to steer the design, re-engineering, and optimization of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Learners discover how to integrate Scrum practices into their role and apply Agile and Lean methodologies to implement lean, 'just enough' processes, ensuring continuous alignment between process performance and broader business objectives.

A Process Owner is the individual accountable for the outcome of a specific process, responsible for guaranteeing that it delivers value to stakeholders. They manage stakeholder requirements, convert those needs into clear performance objectives, and supervise the entire lifecycle of process design and enhancement.

This certification prepares learners to successfully pass the Certified Agile Process Owner exam.

COURSE OBJECTIVES

The learning goals for CAPO cover a comprehensive understanding of:

• Fundamental concepts of Agile and Agile Service Management
• The specific role and duties of a Process Owner
• Techniques for managing and prioritizing a process backlog
• Developing and leveraging user stories
• Collaboration strategies with process stakeholders and fellow Process Owners
• Supervising Agile process design and improvement activities
• Managing organizational change initiatives
• Monitoring and evaluating process performance
• Conducting reviews to identify areas for process improvement

LEARNER MATERIALS

• Two days of instructor-led training with facilitated exercises
• Pre-class resources including the Agile Service Management Guide and Scrum Guide
• A Digital Learner Manual serving as a valuable post-class reference
• Unique hands-on exercises designed to apply theoretical concepts in practice
• Sample documents, templates, tools, and techniques
• Access to additional information sources and professional communities

CERTIFICATION EXAM

Achieving a passing score of 65% on the 60-minute examination, which comprises 40 multiple-choice questions, results in the candidate being designated as a Certified Agile Process Owner. This certification is governed and maintained by the DevOps Institute.