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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- SLAs, compliance requirements (PCI DSS, uptime)
- ITSM workflows (incident/problem/change)
- Day 2: Java Production Essentials
- JVM internals, memory management, and GC basics
- Analysis of Java exceptions
- JVM tuning strategies for banking workloads
- Day 3: Unix Fundamentals
- File structure and navigation
- Essential commands: ps, top, df, tail, grep, awk, sed
- Shell scripting basics for automation tasks
- Day 4: Logs & Monitoring
- Interpreting logs (transaction, audit)
- Tools: Splunk, ELK, and native log parsing
- Practical exercise: Troubleshooting a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow and JIRA workflows
- Escalation matrix (L1 → L2 → Dev)
- RCA and documentation best practices
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- Basics of WebLogic and Tomcat
- Interpreting API failure codes (401, 500, 504)
- JDBC pool issues and timeout management
- Day 7: DB Troubleshooting
- Slow queries, locks, and deadlocks
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Jenkins overview
- Analyzing release failure scenarios
- Rollback procedures and post-deployment validation
- Day 9: War Room Simulation
- Role assignments: incident lead, communications, technical fix
- Live troubleshooting scenario (login failure)
- RCA, war room notes, and stakeholder updates
- Day 10: Capstone & Review
- Review of tools, logs, escalation, Unix, and DB concepts
- Final challenge and quiz
- Certification and feedback session
Optional Add-Ons
- Basics of Kafka/MQ troubleshooting
- APM Tools: AppDynamics/Dynatrace
- Basic Kubernetes concepts (pod restarts, logs)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- Foundational knowledge of core Java programming principles
- Practical experience with Unix-based operating systems
- Acquaintance with support workflows in enterprise application environments
Audience
- Support Engineers
- Java Developers transitioning into support roles
- Production Support Analysts working in banking environments
35 Hours
Testimonials (2)
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