Microsoft Dynamics 365 F&O – Development and Technical Support Training Course

Microsoft Dynamics 365 Business Central (BC) is a contemporary ERP solution that facilitates end-to-end business operations, encompassing warehouse and inventory management. With advanced integration capabilities and add-ons such as Warehouse Insight, BC empowers organizations to execute efficient warehouse operations, implement license plating, and automate processes across the enterprise.

This instructor-led live training (available online or onsite) is designed for intermediate-level warehouse operations teams, ERP consultants, and IT professionals seeking to implement or optimize warehouse management within Dynamics 365 Business Central. The course focuses on best practices, mobile device utilization, and robust integration workflows.

Upon completing this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Leverage Warehouse Insight for real-time mobile execution of warehouse tasks.
• Implement license plating and traceability mechanisms to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation within a live-lab environment.

Customization Options

• For customized training tailored to your specific needs, please contact us to arrange a session.

This instructor-led, live training in Brazil (online or onsite) is designed for business analysts aiming to enhance marketing and sales processes using Microsoft Dynamics 365.

Upon completing this training, participants will be capable of:

• Leveraging various Microsoft Dynamics 365 modules to manage process workflows.
• Integrating the Power Platform within Microsoft Dynamics 365.
• Structuring common data models, including records, segment charts, and more.
• Automating processes through Microsoft Flow integration.

This instructor-led training, available in Brazil (online or onsite), targets intermediate-level business analysts eager to drive continuous improvement in business processes and system enhancements within their organizations.

By the end of the course, participants will be able to:

• Gain a comprehensive understanding of Dynamics 365.
• Set up, configure, and manage various components of Dynamics 365.
• Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
• Manage migrations and updates within Dynamics 365.

This instructor-led, live training in Brazil (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilize analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Brazil (online or on-site) is designed for beginner to intermediate-level treasury and finance professionals who want to reinforce their knowledge, improve report generation, and maximize the use of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Brazil (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service is a comprehensive solution for managing customer support, service operations, and omnichannel engagement.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users who wish to implement and configure customer service solutions using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Configure and manage case automation, queues, and routing logic.
• Implement omnichannel tools such as chat, SMS, and agent workspace.
• Create personalized customer experiences using surveys and analytics.
• Integrate AI assistants and IoT devices for proactive support scenarios.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Brazil (online or onsite) is aimed at intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This live, instructor-led training in Brazil (online or on-site) targets beginner to intermediate-level participants who aim to utilize the MS Dynamics 365 Sales Insights module for smarter sales strategies and improved customer engagement.

Upon completing this training, participants will be able to:

• Grasp the features and advantages of the Sales Insights module.
• Apply AI-driven analytics to improve sales outcomes.
• Tailor and configure the module to meet specific business requirements.
• Utilize insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

By the end of this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.