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Duration 14 hours (2 days)
Course Outline
Introduction to Mobile Subscriber Services
- Subscriber categories and profile types.
- Service types: voice, SMS, data, and value-added services.
- Subscriber lifecycle events and their impact on signaling.
Overview of OSS and the Role of NetAct
- OSS functions within performance management.
- NetAct: objectives and core components.
- Data flows from network elements to NetAct.
Key Performance Indicators — Fundamental Concepts
- KPI categories: availability, accessibility, retainability, and integrity.
- Basics of KPI calculation and aggregation periods.
- Thresholds, alarms, and alignment with SLAs.
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate.
- SS7/Sigtran signaling KPIs.
- Busy hour considerations and dimensioning KPIs.
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs.
- Metrics for latency, jitter, and packet loss.
- Subscriber experience KPIs (e.g., throughput per subscriber).
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline identification.
- Correlating KPIs across network layers (RAN, transport, core).
- Using KPIs to identify congestion, configuration issues, and hardware faults.
Reporting, Dashboards, and Alarm Management
- Creating actionable KPI dashboards.
- Generating reports focused on stakeholder needs.
- Alarm tuning and strategies for reducing noise.
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook.
- Practical exercises: addressing voice call failures and data throughput degradation.
- Criteria for validating and closing incidents.
Operational Best Practices and KPI Governance
- KPI ownership and governance models.
- Change management and assessing KPI impact.
- Continuous improvement and the KPI lifecycle.
Summary and Next Steps
Requirements
- A solid grasp of mobile network architecture.
- Familiarity with OSS/BSS concepts.
- Basic understanding of performance monitoring terminology.
Target Audience
- Network operations and performance engineers.
- OSS analysts and NOC personnel.
- Telecom planners and service assurance teams.
