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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Examination of endpoint management principles and OpenUEM features
  • Grasping the endpoint lifecycle and management frameworks
  • Establishing the lab and configuring the test environment

OpenUEM Setup & Configuration

  • Installing OpenUEM server elements
  • Distributing agents to Windows, macOS, and Linux systems
  • Adjusting network and security parameters

Endpoint Registration & Structuring

  • Adding endpoints to the OpenUEM console
  • Categorizing and organizing devices for streamlined management
  • Assigning roles and permissions for administrative staff

Basic Device Administration

  • Distributing software and updates to managed devices
  • Setting up policies and compliance standards
  • Tracking device status and activity

Patch Control & Automation

  • Planning updates and automated patch distribution
  • Verifying and testing software deployment
  • Best practices for endpoint security and adherence to compliance

Reporting & Issue Resolution

  • Creating reports on device status and activities
  • Fundamental troubleshooting for common endpoint problems
  • Configuring monitoring alerts for proactive oversight

Capstone Lab & Practical Tasks

  • Practical lab: registering devices, distributing updates, and overseeing endpoints
  • Scenario-driven exercises to solidify understanding
  • Evaluation and discussion of lab outcomes

Conclusion and Future Steps

Requirements

  • A grasp of fundamental IT support principles
  • Hands-on experience with endpoint devices and various operating systems
  • Basic knowledge of networking and device configuration

Target Audience

  • IT support team members
  • Technical helpdesk specialists
  • Junior system administrators

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