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Course Outline

Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors

  • Overview of SAP S/4HANA architecture and core features.
  • Introduction to SAP SuccessFactors modules and integration points.
  • Navigating the SAP GUI and Fiori Launchpad.
  • System landscape, environments, and typical user roles.

Module 2: Technical Issue Resolution

  • Analyzing common transactional errors.
  • Interpreting SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1).
  • Addressing configuration-related challenges.
  • Troubleshooting performance and system availability issues.
  • Monitoring and adjusting background jobs (SM36, SM37).

Module 3: Support for Key Modules

3.1 Financial Accounting (FI)

  • Supporting transactional processes (e.g., FB50, F-28, F110).
  • Integration with other modules, such as MM and SD.
  • Basics of financial reporting and reconciliation.

3.2 Materials Management (MM)

  • Overview of procurement and inventory workflows.
  • Key transactions (ME21N, MIGO, MIRO).
  • Stock overview and material movement tracking.
  • Resolving issues related to purchase orders and goods receipts.

Module 4: Master Data Management

  • Creating, modifying, and validating master data.
  • Managing Business Partner master data (customers and vendors).
  • Handling Material Master data.
  • Best practices for maintaining data consistency and preventing transactional errors.
  • Utilizing tools for data monitoring and validation.

Module 5: Access and Authorization Management

  • Understanding the SAP authorization framework (roles, profiles, authorizations).
  • Creating and modifying user access profiles.
  • Troubleshooting authorization errors (SU53, ST01).
  • Collaborating with security teams to manage role assignments.

Module 6: Configuration and Workflow Support

  • Understanding basic workflow architecture within SAP.
  • Configuring approval flows, particularly in procurement and finance.
  • Monitoring workflows to identify bottlenecks or errors.
  • Resolving common workflow issues.

Summary and Next Steps

Requirements

  • Proficiency in basic SAP navigation.
  • Comprehension of core enterprise business processes.
  • Hands-on experience supporting ERP systems or other enterprise applications.

Target Audience

  • IT support teams.
  • SAP functional and technical consultants.
  • System administrators and application support specialists.
 21 Hours

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