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Course Outline
Module 1: Introduction to SAP S/4HANA and SAP SuccessFactors
- Overview of SAP S/4HANA architecture and core features.
- Introduction to SAP SuccessFactors modules and integration points.
- Navigating the SAP GUI and Fiori Launchpad.
- System landscape, environments, and typical user roles.
Module 2: Technical Issue Resolution
- Analyzing common transactional errors.
- Interpreting SAP error messages and logs (ST22, SM21, SM13, SM37, SLG1).
- Addressing configuration-related challenges.
- Troubleshooting performance and system availability issues.
- Monitoring and adjusting background jobs (SM36, SM37).
Module 3: Support for Key Modules
3.1 Financial Accounting (FI)
- Supporting transactional processes (e.g., FB50, F-28, F110).
- Integration with other modules, such as MM and SD.
- Basics of financial reporting and reconciliation.
3.2 Materials Management (MM)
- Overview of procurement and inventory workflows.
- Key transactions (ME21N, MIGO, MIRO).
- Stock overview and material movement tracking.
- Resolving issues related to purchase orders and goods receipts.
Module 4: Master Data Management
- Creating, modifying, and validating master data.
- Managing Business Partner master data (customers and vendors).
- Handling Material Master data.
- Best practices for maintaining data consistency and preventing transactional errors.
- Utilizing tools for data monitoring and validation.
Module 5: Access and Authorization Management
- Understanding the SAP authorization framework (roles, profiles, authorizations).
- Creating and modifying user access profiles.
- Troubleshooting authorization errors (SU53, ST01).
- Collaborating with security teams to manage role assignments.
Module 6: Configuration and Workflow Support
- Understanding basic workflow architecture within SAP.
- Configuring approval flows, particularly in procurement and finance.
- Monitoring workflows to identify bottlenecks or errors.
- Resolving common workflow issues.
Summary and Next Steps
Requirements
- Proficiency in basic SAP navigation.
- Comprehension of core enterprise business processes.
- Hands-on experience supporting ERP systems or other enterprise applications.
Target Audience
- IT support teams.
- SAP functional and technical consultants.
- System administrators and application support specialists.
21 Hours
Testimonials (1)
All the topics covered in the training scope were properly addressed, and the questions presented were clarified.
Arsenio Sigauque - Companhia Mocambicana de Hidrocarbonetos, SA
Course - SAP S/4HANA and SAP SuccessFactors: Technical Support and Troubleshooting
Machine Translated