As the pace of change accelerates within the context of digital business and Business 3.0, organizational boundaries and alliances are in constant flux. To survive and thrive in this new knowledge economy, teams and individuals must master the art of resolving conflict effectively while preserving long-term relationships. Regrettably, most professionals receive minimal education on effective conflict resolution, leading to situations where conflict is avoided, responses become passive-aggressive, or, even worse, schoolyard-style bullying becomes the dominant method for 'winning' conflicts.
This instructor-led live training (available onsite or remotely) is designed for executives, leaders, teams, and business individuals who wish to learn how to resolve conflict using practical, easy-to-follow, yet highly effective conflict models. By the conclusion of the course, you will have gained hands-on experience with 14 powerful plug-and-play tools that help you resolve conflict while maintaining positive relationships in the workplace.
By the end of this training, participants will be able to:
- Identify the 5 stages of effective conflict resolution.
- Establish agreements on how to handle conflict before it begins.
- Manage themselves positively throughout the conflict process.
- Apply proven methods to resolve conflict faster and more effectively.
- Rehearse conflict scenarios to achieve better outcomes.
- Learn from conflict to approach future disputes differently.
The program includes simulations, role-playing activities, and interactive workshops to provide necessary practical experience. The course emphasizes fun, interactive, practical, visual, and analogy-based learning to help embed the models while maintaining a fast pace. Participants can expect discussions on a diverse range of topics, including architecture, emotions, preparing your 'conflict dish', lemmings, leading 20th-century psychologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs, and Les Misérables.
Format of the Course
- Interactive lectures and discussion.
- Ample exercises and practice.
Course Customization Options
- To request customized training for this course, please contact us to arrange.
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