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Course Outline

Foundations of Agentic AI in Business Automation

  • Understanding agentic AI and its significance in automation
  • Survey of tools and frameworks for creating intelligent agents
  • Enterprise applications: customer support, logistics, and marketing

Uncovering Automation Potential

  • Analyzing existing workflows and identifying bottlenecks
  • Assessing feasibility and return on investment for AI automation
  • Establishing success metrics and integration prerequisites

Architecting Agentic Workflows

  • Designing both task-specific and orchestration-level agents
  • Structuring prompts and logic for automation agents
  • Incorporating decision-making logic and exception management

Connecting Agents to Business Systems

  • Linking AI agents with CRMs, ERPs, and communication platforms
  • Leveraging Zapier, Make, or Power Automate for workflow orchestration
  • Building API-based integrations using Python

Practical Case Studies

  • Automating customer service and conducting sentiment analysis
  • Forecasting demand and coordinating vendors in the supply chain
  • Optimizing marketing campaigns with AI-generated insights

Governance, Security, and Oversight

  • Controlling access and managing data sensitivity
  • Configuring monitoring dashboards and alert systems
  • Reviewing and auditing automated decision-making processes

Capstone Project: Creating an Integrated AI Workflow

  • Selecting a target process for automation
  • Designing and deploying the AI agent
  • Conducting tests, evaluations, and performance optimization

Wrap-up and Future Directions

Requirements

  • Fundamental grasp of business workflows and process automation
  • Proficiency with Python or API-driven integrations
  • Practical experience utilizing productivity or automation platforms

Target Audience

  • Product managers looking to uncover automation opportunities
  • Automation engineers focused on deploying AI-centric workflows
  • Business analysts responsible for designing data-driven processes
 21 Hours

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