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Course Outline
Foundations of Agentic AI in Business Automation
- Understanding agentic AI and its significance in automation
- Survey of tools and frameworks for creating intelligent agents
- Enterprise applications: customer support, logistics, and marketing
Uncovering Automation Potential
- Analyzing existing workflows and identifying bottlenecks
- Assessing feasibility and return on investment for AI automation
- Establishing success metrics and integration prerequisites
Architecting Agentic Workflows
- Designing both task-specific and orchestration-level agents
- Structuring prompts and logic for automation agents
- Incorporating decision-making logic and exception management
Connecting Agents to Business Systems
- Linking AI agents with CRMs, ERPs, and communication platforms
- Leveraging Zapier, Make, or Power Automate for workflow orchestration
- Building API-based integrations using Python
Practical Case Studies
- Automating customer service and conducting sentiment analysis
- Forecasting demand and coordinating vendors in the supply chain
- Optimizing marketing campaigns with AI-generated insights
Governance, Security, and Oversight
- Controlling access and managing data sensitivity
- Configuring monitoring dashboards and alert systems
- Reviewing and auditing automated decision-making processes
Capstone Project: Creating an Integrated AI Workflow
- Selecting a target process for automation
- Designing and deploying the AI agent
- Conducting tests, evaluations, and performance optimization
Wrap-up and Future Directions
Requirements
- Fundamental grasp of business workflows and process automation
- Proficiency with Python or API-driven integrations
- Practical experience utilizing productivity or automation platforms
Target Audience
- Product managers looking to uncover automation opportunities
- Automation engineers focused on deploying AI-centric workflows
- Business analysts responsible for designing data-driven processes
21 Hours
Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.