Business Process Management Training Course

Introduction

• A Concise History of Process
• The Process-Oriented Viewpoint
• Managing Processes
• Analysis and Design of Process Modeling
• The Framework for Business Process Management
• Business Process Management Systems (BPMS)
• Business Process Architecture

BPM Implementation Strategies

• The Value Proposition of BPM
• The BPM Community
• Reasons for Automating BPM
• Topology of a SOA Reference Architecture
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• BPM vs. BPMS
• Criteria for Choosing a BPMS
• Collaboration Between IT and Business: Matching Technology to Problems
• Adopting a Development Model
• Overview of BPM Systems
• Terminology and Core Concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• Components and Structure of a BPMS
• Enterprise Process Management Planning
• Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Past Paradigms: Data/Functions vs. Objects & Services
• Future Trends: Core Business Logic vs. Process Control
• Design Implications for Architects
• Alignment Between Business and IT
• The Role of Business Stewardship
• The Role of Business Rule Analysts

Modelling a Process with BPMN

• The Added Value of BPMN
• Composability and Basic Services
• Promoting an Incremental and Iterative Approach
• The Role of Use Cases in Project Drive
• Declaring Message Properties
• Utilizing Correlation Sets
• Developing Complex Parallel Execution of Activities
• Designing Concurrency
• BPMN Implementations by Vendors
• Example: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Managing Faults
• Catching Exceptions
• Compensation Management

Business Rules

• Motivations for Business Rules (BRs)
• Foundational Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles for Business and IT
• Business-Centric Focus in Rules
• When Is a BR Approach Appropriate?
• New Considerations for Scoping a BR Project
• Key Elements of a BR Project Plan
• The Significance of a BR Pilot
• Overview of Mining BRs from Code

BPM as an Enabler of SOA: Key Components

• Application Frontends
• Basic Services
• The Value of an ESB
• Leveraging a Repository
• Enhancing Business Agility
• The BPM Board
• Distribution of Technology White Papers

Controlling & Measuring Improvement Processes

• Repository Management
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• The Context of Organizational Performance
• Characteristics of Effective Metrics
• Hierarchy of Measurement and Management
• Process Management: Beyond Just Measurement
• Management Roles in Process Metrics
• Key Management Questions to Address
• Common Pitfalls in Process Management Efforts

Architecture of a BPM System

• EAI and B2B Considerations
• Topology and Scalability
• Design Tools
• Deployment Tools
• Monitoring and Administration
• The Process Engine
• Process Definition Repository

Core BPMS Features and Interfaces

• Repository Support
• Database Support
• BAM
• Human Workflow Solutions