Design Thinking: Empathize with Internal Clients Training Course

This instructor-led, live training in Brazil (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

This live course in Brazil empowers teams and leaders with the Empathize and Define phases of Design Thinking. Learners will refine skills in active listening, empathy mapping, and the 5 Whys method to identify root causes and craft precise, actionable problem statements for internal stakeholders.

In this instructor-led, live workshop training in Brazil (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Brazil (online or in-person) is designed for professionals at the beginner to intermediate levels who want to understand and apply Design Thinking methodologies to drive innovation and enhance business solutions.

By the end of this training, participants will be able to:

• Grasp the core principles of Design Thinking and its significance in driving innovation.
• Apply the five phases of Design Thinking to solve problems effectively.
• Use ideation techniques and tools to stimulate creativity.
• Implement Design Thinking strategies to streamline processes and boost efficiency.

This instructor-led, live training in Brazil (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five stages: empathize, define the problem, ideate, prototype, and test.

In today’s increasingly complex world, we often encounter challenges that require specialized approaches. Design Thinking provides the framework to navigate these complex issues effectively. Mastering design thinking empowers you to address complex problems with greater efficiency, enhance your communication and persuasion skills, drive better business outcomes, and improve both organizational and personal behavior and performance.

• How DT works: Learn from people and the problem, identify patterns, design a model (understanding model drift), test the model, evaluate it, and re-engineer as needed.
• The relationship between DT, innovation, and entrepreneurship.
• DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
• Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

• To understand the fundamentals and nuances of DT
• To explore key concepts, factors, theories, types, and models in DT
• To experiment, experience and practice DT

Delivery:

This is a 1-day (4-hour) training course consisting of:

• lectures (40% - presentation of theories, concepts, models, and interactions),
• group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
• individual activities (15% - writing, designing and peer discussion)
• and others (15% - videos, reading).

Note: Due to the nature of this course, there is a minimum group size of 3 participants.

This live, instructor-led training, offered online or on-site, targets beginner to intermediate PCB designers and electronics engineers looking to develop a complete, controlled PCB design workflow using Altium Designer.

Participants engage with a single continuous project, moving from initial project setup and component libraries through schematic capture and PCB layout verification to the generation of manufacturing outputs and controlled production releases.

By the end of this training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Develop and validate schematic designs and component libraries.

• Configure PCB rules, routing parameters, DRC, and manufacturing constraints.

• Generate and verify fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.