Design Thinking: Empathize & Define for Internal Clients Training Course

This instructor-led, live training in Brazil (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to solve everyday workplace challenges through gamification techniques.

By the end of this training, participants will be able to:

• Understand the principles of Design Thinking and its application to problem-solving.
• Incorporate gamification techniques to foster engagement and innovation.
• Develop creative and practical solutions to common workplace issues.
• Collaborate effectively across teams to implement problem-solving strategies.
• Apply iterative approaches to refine solutions through feedback and experimentation.

In this Brazil course, teams explore Design Thinking to address issues through empathy, ideation, and prototyping. With a primary focus on the Empathize stage, you will align pain points with internal client needs, turning insights into practical outcomes through dynamic collaborative activities.

In this instructor-led, live workshop training in Brazil (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Brazil (online or in-person) is designed for professionals at the beginner to intermediate levels who want to understand and apply Design Thinking methodologies to drive innovation and enhance business solutions.

By the end of this training, participants will be able to:

• Grasp the core principles of Design Thinking and its significance in driving innovation.
• Apply the five phases of Design Thinking to solve problems effectively.
• Use ideation techniques and tools to stimulate creativity.
• Implement Design Thinking strategies to streamline processes and boost efficiency.

This instructor-led, live training in Brazil (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) process comprises five stages: empathize, define the problem, ideate, prototype, and test.

In today’s increasingly complex world, we often encounter challenges that require specialized approaches. Design Thinking provides the framework to navigate these complex issues effectively. Mastering design thinking empowers you to address complex problems with greater efficiency, enhance your communication and persuasion skills, drive better business outcomes, and improve both organizational and personal behavior and performance.

• How DT works: Learn from people and the problem, identify patterns, design a model (understanding model drift), test the model, evaluate it, and re-engineer as needed.
• The relationship between DT, innovation, and entrepreneurship.
• DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
• Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

• To understand the fundamentals and nuances of DT
• To explore key concepts, factors, theories, types, and models in DT
• To experiment, experience and practice DT

Delivery:

This is a 1-day (4-hour) training course consisting of:

• lectures (40% - presentation of theories, concepts, models, and interactions),
• group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
• individual activities (15% - writing, designing and peer discussion)
• and others (15% - videos, reading).

Note: Due to the nature of this course, there is a minimum group size of 3 participants.

This live, instructor-led training (available online or on-site) is tailored for PCB designers and electronics engineers with beginner to intermediate skills who seek to build a complete and controlled PCB design workflow using Altium Designer.

Participants will engage with a single integrated project, advancing from project setup and component libraries through schematic capture, PCB layout, and verification, to manufacturing outputs and controlled production release.

By the conclusion of this training, participants will be capable of:

• Creating and managing structured Altium Designer PCB projects.

• Building and verifying schematic designs and component libraries.

• Configuring PCB rules, routing, DRC, and manufacturing constraints.

• Generating and validating fabrication, assembly, and mechanical outputs.

• Applying practical high-speed design constraints.

• Managing engineering changes and controlled re-releases.