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 Duration 7 hours

Course Outline

Introduction

• The state of digital banking in Bulgaria and the region.

Where Value Is Created

• Digital channels and mobile banking.
• Digital lending: from branch visits to minutes online.
• SME banking.

Fintech and Banks

• Competition and partnership.
• What banks can learn from fintechs – and vice versa.

Agile as a Driver of Transformation

• Findings from the trainer's master's research.
• From projects to products.

Organisation, People and Culture

• Why technology is not enough.
• Leadership and middle management.

Case Studies

• Transformations that worked and those that failed.
• Lessons learned.

Summary and Next Steps

Requirements

Prerequisites

• No prior knowledge of Agile or digital product management is required.
• General familiarity with financial services is helpful.

Audience

• Managers and specialists in banks, insurers, and payment institutions.
• Teams in fintech companies.
• Consultants working with the financial sector.

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Price per participant

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