Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Brazil is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training (online or onsite) is targeted at team leaders and middle managers who aim to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This instructor-led live training, offered in Ottawa but also available for remote delivery, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led session, you will discover how to delegate strategically, establish clear expectations, and nurture trust within your team. Tailored for mid-level managers, this course addresses the common barriers to delegation, covers practical handoff techniques, explores accountability structures, and highlights essential trust-building practices.

This instructor-led, live training in Brazil (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This live, instructor-led training in Brazil (available online or onsite) is designed for business leaders who wish to implement Digital Transformation within their organizations.

By the end of this course, participants will be able to:

• Explain the core concepts of Digital Transformation
• Identify organizational areas where digitization would be most beneficial
• Develop a digitization strategy that outlines the necessary changes in processes, technology, and training.

This instructor-led, live training in Brazil (online or onsite) is designed for intermediate to advanced-level IT leaders, compliance officers, and digital transformation managers seeking to implement digital sovereignty initiatives using a structured roadmap approach.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish governance frameworks.

This instructor-led, live training in Brazil (online or onsite) is designed for intermediate-level IT professionals and business managers who wish to understand how IoT and edge computing can drive efficiency, real-time processing, and innovation across various industries.

By the end of this training, participants will be able to:

• Grasp the core principles of IoT and edge computing and their significance in digital transformation.
• Recognize key use cases for IoT and edge computing within manufacturing, logistics, and energy sectors.
• Distinguish between edge and cloud computing architectures and their respective deployment scenarios.
• Deploy edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led, live training in Brazil (online or on-site) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

This instructor-led, live training in Brazil (online or onsite) is aimed at organizational leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Brazil (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Brazil (online or onsite) is designed for beginner-level digital technology professionals seeking comprehensive knowledge and practical tools to understand and implement responsible digital practices.

By the end of this training, participants will be able to:

• Comprehend the environmental, social, and societal impacts of digital technology.
• Learn best practices to reduce digital footprints in both professional and personal contexts.
• Acquire knowledge of eco-design for creating sustainable digital services.
• Implement responsible digital practices within their work.

This instructor-led, live training in Brazil (online or onsite) is designed for beginner-level, intermediate-level, and advanced-level participants, addressing the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns.

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships.