Stakeholder Management Training Course

Business analysis is the process of studying, understanding, and defining business needs in order to develop solutions that meet those needs. It is a key element in the change management process within an organization and in designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions meet business goals and requirements. It is a crucial component in ensuring the effectiveness of projects and organizational changes by guaranteeing that implemented solutions are appropriate, feasible, and fully aligned with business requirements.

This workshop caters to seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced methodologies that generate tangible business value. Through practical exercises and actionable tools, attendees will acquire skills to interpret complex datasets, streamline processes, engage stakeholders effectively, and convert strategic goals into concrete actions using OKRs. Upon completion, participants will possess a robust toolkit designed to amplify their impact and yield measurable outcomes.

This course emphasizes the business analyst's role in ensuring success within Agile projects. Participants will learn how to collaborate effectively with the Team, Product Owner, Scrum Master, and Customer to facilitate the development process. The training includes a simulated project where attendees practice handling common scenarios.

This instructor-led, live training in Brazil (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

This instructor-led, live training (online or onsite) is designed for team leaders and middle managers who aim to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when to stop (stop rules).
• Verify AI outputs using practical standards (identifying red flags and secondary sources).
• Establish accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Cost-effectiveness analysis (CEA) offers a structured approach for comparing alternatives by examining the relationship between resources used and outcomes achieved.

This instructor-led, live training (available online or onsite) is aimed at intermediate-level practitioners who wish to apply cost-effectiveness methods to support informed, rational, and evidence-based decision making across a variety of sectors.

By the conclusion of this course, participants will be able to:

• Define cost-effectiveness questions and establish evaluation criteria.
• Identify, classify, and quantify relevant costs and outcomes for diverse scenarios.
• Apply analytical frameworks to compare alternatives using cost-effectiveness ratios.
• Assess uncertainty, validate assumptions, and clearly communicate evaluation results.

Format of the Course

• Facilitated presentations supported by real-world examples.
• Applied exercises to reinforce analytical techniques.
• Interactive problem-solving in a guided workshop environment.

Course Customization Options

• Customized versions of this training are available upon request.

This instructor-led live training, offered in Ottawa but also available for remote delivery, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed for mid-level managers, this course covers the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training in Brazil (online or on-site) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

Insurance in the Digital Age offers a practical look at how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training (available online or onsite) is designed for insurance professionals at an intermediate level who aim to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

Upon completion of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in contemporary insurance workflows.
• Identify InsurTech trends and understand their impact on the insurance ecosystem.
• Design customer-centric strategies powered by digital tools and data insights.
• Apply data-driven approaches to risk management and decision-making processes.
• Develop an innovation and change management approach tailored for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Course Format

• Interactive lectures and discussions.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

Requirements Engineering (RE) stands as a crucial discipline within the realm of software and systems development. It focuses on identifying, documenting, and managing the needs and constraints of stakeholders to guarantee project success.

This instructor-led, live training, available both online and onsite, is tailored for intermediate-level professionals aiming to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

After completing this training, participants will be equipped to:

• Grasp and apply the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identify and elicit requirements using effective and context-appropriate techniques.
• Model, document, and validate requirements for real-world projects.
• Manage requirements changes, traceability, and prioritization throughout the project lifecycle.
• Utilize Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Format of the Course

• Interactive lecture and discussion.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Course Customization Options

• Additional modules or industry-specific case studies can be added on request.

Artificial Intelligence is reshaping how organizations make decisions, operate, and structure themselves. However, adopting AI introduces new leadership challenges: determining when to leverage AI, integrating it into workflows, maintaining team trust, and ensuring accountability and governance.

The course "Leading in the Age of Artificial Intelligence" was designed to equip leaders with the ability to integrate AI consciously, strategically, and human-centrically. It blends practical AI tools with classic leadership, motivation, and team management models. This is not a technical course; it is a leadership program for the AI age, focusing on decision-making, people dynamics, governance, and results. The goal is to ensure AI enhances performance rather than becoming a source of fear, loss of control, or internal resistance.

By the end of the training, participants will be able to:

• Grasp the impact of Artificial Intelligence on leadership decisions and team management.
• Leverage AI tools to support decision-making, planning, and communication.
• Apply classic leadership frameworks within AI-enabled work contexts.
• Manage Human + AI teams varying in maturity, autonomy, and digital literacy.
• Define objectives, indicators, and responsibilities in AI-integrated environments (OKR, KPI).
• Address ethics, risk, and governance regarding the organizational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within the organization.

Leadership involves guiding individuals and teams toward organizational goals while cultivating trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led live training (available online or onsite) is designed for beginner to intermediate leaders, managers, and professionals looking to strengthen their leadership competencies and apply them within organizational contexts.

By the end of this training, participants will be able to:

• Develop leadership practices rooted in trust and autonomy.
• Understand the fundamentals of people management and labor frameworks.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration through a leadership lens.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Brazil (online or onsite) is aimed at organizational leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Brazil (online or onsite) targets individuals who want to understand requirements analysis and execute it efficiently and accurately using specific analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.