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Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette in hospitality.
- The importance of etiquette in customer service.
- Historical context and evolution of formal etiquette.
The Art of Hosting
- Roles and responsibilities of a host.
- Preparing for guest arrivals.
- Greeting guests.
Dining Etiquette and Table Manners
- Understanding place settings.
- Proper use of cutlery and glassware.
- Napkin etiquette.
- Appropriate behavior at the table.
- Managing special dining situations.
Professional Serving Techniques
- Procedures for serving and clearing.
- Plate handling and presentation.
- Managing multi-course meals.
- Wine and beverage service.
Special Event Management
- Planning and organizing formal events.
- Coordinating with other staff and departments.
- Handling unexpected situations and guest requests.
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences.
- International dining etiquette.
- Adapting service to diverse clientele.
Communication and Interpersonal Skills
- Effective communication with guests and team members.
- Body language and professional appearance.
- Handling complaints and difficult situations.
Summary and Next Steps
Requirements
- Basic understanding of hospitality services, roles, and responsibilities.
Audience
- Hospitality staff members.
14 Hours
Testimonials (2)
The way the information was presented.
TAIATU CRISTI IONUT
Course - Customer Care Academy
I liked the all the information provided, knowledge and experience sharing.
