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Duration 14 hours
Course Outline
Foundations of Warranty Structures in Maximo
- Core warranty concepts and key term definitions
- Coverage specifics for asset and item-level warranties
- Aligning warranties with existing maintenance workflows
Setting Up Warranty Entitlements
- Establishing and configuring entitlement rules
- Linking warranties to specific assets and components
- Defining dates, limits, and conditional parameters
Managing Warranty Claims Processing
- Initiating warranty claims directly from work orders
- Handling routing, approval chains, and documentation requirements
- Tracking claim status and progress in real-time
Tracking Vendor Responses
- Recording and managing vendor communications
- Processing approvals, denials, and claim adjustments
- Incorporating vendor feedback into broader maintenance strategies
Connecting Assets to Warranty Data
- Integrating warranty records with asset hierarchies
- Managing replaced parts and swapped components
- Maintaining data accuracy across all asset records
Integration with Procurement and CM
- Synchronizing warranty details with purchasing activities
- Aligning change management processes to account for warranty impacts
- Ensuring seamless data continuity between procurement and maintenance functions
Addressing Exceptions and Special Cases
- Managing expired or voided warranty coverage
- Handling partial claims or disputed coverage issues
- Resolving mismatches in entitlement assignments
Practical Warranty Scenarios
- Executing full warranty claim processes from start to finish
- Simulating vendor interactions and subsequent follow-up actions
- Applying warranty rules to realistic maintenance case studies
Conclusion and Recommended Next Steps
Requirements
- A foundational grasp of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic proficiency in navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
