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Course Outline
1. Overview of JIRA Platform and Administration Concepts
- Introduction to JIRA and its critical role in agile project and issue management.
- An examination of JIRA architecture and core components.
- Overview of key responsibilities within JIRA administration.
- Different JIRA deployment models and environments.
- Understanding JIRA applications, projects, issues, workflows, and configurations.
2. JIRA Features and Administration Interface
- Navigating the JIRA administration console efficiently.
- Distinguishing between global settings and project-level configurations.
- Managing system information and configuration options.
- Overview of JIRA logs, monitoring tools, and maintenance activities.
Practical Exercise:
- Exploring the JIRA administration interface.
- Reviewing existing system configurations.
Installing and Configuring JIRA
1. Preparing the JIRA Environment
- System requirements and prerequisites.
- Installing required components using containers.
- Database configuration overview.
- Configuring application properties.
2. Deploying a JIRA Instance
- Installing and initializing JIRA.
- Performing initial configuration steps.
- Configuring application settings.
- Verifying installation and system health.
Practical Exercise:
- Deploying JIRA in a containerized environment.
- Performing initial system configuration.
III. Managing JIRA Projects and Customization
1. Creating and Configuring JIRA Projects
- Understanding project types and available templates.
- Creating company-managed and team-managed projects.
- Configuring project details and settings.
- Managing project roles and responsibilities.
2. Customizing JIRA for Business Requirements
- Configuring issue types.
- Creating and managing custom fields.
- Configuring screens and screen schemes.
- Managing workflows and workflow schemes.
- Configuring priorities, statuses, and resolutions.
Practical Exercise:
- Creating a customized project environment.
- Configuring project-specific requirements.
IV. User, Group, and Role Management
1. Managing JIRA Users
- Creating and managing user accounts.
- Overview of user authentication and directory integration.
- Managing user profiles and access rights.
2. Managing Groups and Project Roles
- Creating and maintaining user groups.
- Assigning project roles.
- Managing administrative responsibilities.
- Best practices for user organization.
Practical Exercise:
- Creating users and groups.
- Assigning project roles and permissions.
V. JIRA Permissions and Security Management
1. Understanding JIRA Security Architecture
- Global permissions.
- Project permissions.
- Issue security levels.
- Permission schemes.
2. Implementing Security Controls
- Designing permission models.
- Applying least-privilege principles.
- Managing access restrictions.
- Auditing user permissions.
Practical Exercise:
- Creating and applying security schemes.
- Testing user access levels.
VI. Dashboards, Reports, and Notifications
1. Configuring JIRA Dashboards
- Creating and managing dashboards.
- Adding and configuring gadgets.
- Sharing dashboards with teams.
- Designing dashboards for different stakeholders.
2. Managing Emails and Notifications
- Configuring SMTP settings.
- Creating notification schemes.
- Managing event-based notifications.
- Troubleshooting notification issues.
Practical Exercise:
- Building project dashboards.
- Configuring notification rules.
VII. JIRA Maintenance, Upgrades, and Troubleshooting
1. JIRA Administration and Maintenance Activities
- Monitoring system performance.
- Managing application logs.
- Backup and recovery considerations.
- Maintaining system stability.
2. Upgrading and Migrating JIRA
- Upgrade planning and preparation.
- Version compatibility considerations.
- Migration strategies.
- Post-upgrade validation.
3. Troubleshooting Common JIRA Issues
- Diagnosing configuration problems.
- Resolving user access issues.
- Troubleshooting workflow and notification problems.
- Performance troubleshooting techniques.
Practical Exercise:
- Analyzing JIRA issues using logs.
- Applying troubleshooting methods.
VIII. JIRA Service Management Administration
1. Deploying JIRA Service Management
- Introduction to JIRA Service Management concepts.
- Service projects and request types.
- Configuring service portals.
2. Customizing Service Management Features
- Creating request workflows.
- Managing service desk users.
- Configuring queues and SLAs.
- Setting up knowledge bases.
- Managing customer communication.
Practical Exercise:
- Creating and configuring a service desk project.
- Handling service requests collaboratively.
IX. Integration and Advanced Administration Topics
1. JIRA Integrations Overview
- Connecting JIRA with external systems.
- Authentication and integration considerations.
- Managing plugins and extensions.
2. Administration Best Practices
- Configuration management.
- Documentation practices.
- Change management approach.
- Maintaining scalable JIRA environments.
X. Summary and Next Steps
- Review of key JIRA administration concepts.
- Discussion of real-world administration challenges.
- Recommended practices for maintaining enterprise JIRA environments.
- Q&A and knowledge assessment.
Requirements
- Fundamental knowledge of JIRA is required.
Audience
- System administrators.
7 Hours
Testimonials (2)
Interested in everyone making good progress.
Javier Acero de la Cruz - WES Trade Ltd
Course - JIRA for Administrators
Marek was AWESOME. And I insist... he really was awesome. His level of knowledge, enthusiasm, organisation... he really was well prepared and in-control of the course material. I loved he did demonstrations instead of diagrams... it was a lot more interactive, and we could answer questions related to the situation we were seeing.
