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 Duration 14 hours

Course Outline

1. Introduction to communication issues

  • the communication process and its stages
  • the importance of verbal and non-verbal communication
  • techniques and tools for effective communication.
  • Direct communication vs communication via media: phone, email, messengers

2. Principles of effective communication as a key element of effective contacts within an organization

  • self-analysis of your own communication style
  • errors in communication, their correction and avoidance
  • communication barriers
  • stages of creating interpersonal contact

3. Effective conversation management

  • shaping your own image in the role of sender and receiver of the message
  • assertive response to reservations, criticism and praise
  • identifying and bypassing communication barriers, active listening as a tool for effective communication · recognizing and dealing with factors interfering with listening and understanding speeches
  • the art of asking questions
  • psychological mechanisms and techniques for influencing

4. Intercultural aspects of communication

  • basics of proxemics – distance in communication
  • formulating messages in intercultural contacts
  • self-expression vs intercultural perception
  • cultural interpretation of messages
  • cultural attitudes in everyday communication and negotiations
  • decision-making in a cultural context

5. Basic principles of intercultural communication

  • contact-oriented cultures
  • rule-oriented cultures
  • pro-partnership and pro-transaction cultures
  • ceremonial and non-ceremonial cultures
  • monochronic and polychronic cultures
  • Does “a” always mean “a”? - hidden assumptions and unspoken expectations in communication with representatives of specific cultures

6. “Partner’s Operating Instructions” – what to do, what not to do and total “faux pas”

  • Cultures of Western Europe (Germany, France, Italy)
  • Cultures of former USSR states
  • American culture

7. Summary

Requirements

The course is general in nature and participation does not require specialist knowledge

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