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Course Outline

Advanced Knowledge Management Concepts in Microsoft 365

  • Core principles of structured knowledge management.
  • Designing scalable systems utilizing SharePoint and Teams.
  • Leveraging metadata, versioning, and document libraries.

Constructing and Connecting SharePoint Knowledge Repositories

  • Developing interconnected SharePoint sites and document libraries.
  • Utilizing metadata columns, content types, and lookup fields.
  • Defining site hierarchies and facilitating cross-site navigation.

Creating Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI.
  • Building real-time dashboards to monitor knowledge assets.
  • Designing KPIs and visual reports to drive data-based insights.

Customizing Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing procedures.
  • Integrating Teams notifications and adaptive cards.
  • Developing multi-step flows for document lifecycle management.

Establishing and Managing Collaborative Content Ecosystems

  • Using Teams and OneNote for collaborative knowledge capture.
  • Integrating SharePoint pages, Lists, and Planner boards.
  • Setting up governance structures, roles, and permissions.

Maintaining and Optimizing Knowledge Systems

  • Applying data retention, archiving, and compliance policies.
  • Conducting regular audits and updating metadata.
  • Enhancing system performance and minimizing content redundancy.

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing fundamental design principles for knowledge systems.
  • Ensuring consistency and discoverability across all content.
  • Driving adoption and engagement through effective user experience design.

Requirements

  • Proficiency in using Microsoft 365 tools (SharePoint, Teams, and OneNote)
  • Experience in knowledge management or content strategy

Target Audience

  • Knowledge managers constructing structured information repositories
  • Content strategists developing interconnected knowledge systems
  • IT professionals managing organizational knowledge within Microsoft 365
 14 Hours

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