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Course Outline

Getting Started with Salesforce for Insurance and Leasing

  • Overview of Salesforce Financial Services Cloud
  • Core elements: Accounts, Contacts, Opportunities, and Policies
  • Sector-specific data frameworks and extensions

Quoting for Insurance Sales (Applying Quote Rates)

  • Product structures and quotation frameworks
  • Rate schedules, discount policies, and approval procedures
  • Identifying client requirements and setting up pre-sales configurations

Gathering Requirements and Configuring the System

  • Defining business objectives and converting them into system logic
  • Leveraging custom objects, flows, and automation features
  • Setting security protocols and access rights for insurance-specific roles

Managing Claims and Post-Sales Services

  • Automating claims workflows
  • Registering and validating events
  • Automating payment and settlement procedures

Administering Insurance Policies (IPA)

  • Modeling policy lifecycles across different industries
  • Handling policy versions, renewals, and cancellations
  • Implementing customizations for regional regulatory adherence

System Integration and Reporting

  • Connecting data with external platforms (such as actuarial and finance systems)
  • Creating dashboards and tracking KPIs for insurance operations
  • Producing reports for underwriting, claims, and compliance purposes

Recap and Future Actions

Requirements

  • Familiarity with fundamental CRM principles
  • Knowledge of insurance and/or leasing operational flows
  • Prior experience with the Salesforce platform or comparable software is advantageous

Target Audience

  • Salesforce developers operating within the insurance or leasing fields
  • Product managers overseeing insurance product lines
  • IT specialists supporting policy management and post-sales services
 21 Hours

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