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Course Outline
Introduction to Management
Cultivating Leadership Skills in Modern Management
Leading a Team of Workers
- Management styles
- Selecting effective management styles aligned with team development phases
- Developing a clear self-image as a manager: Analyzing one's own leadership style
- Evaluating personal strengths and weaknesses in a leadership capacity and identifying development potentials
- Characteristics of high-performing teams
- Coordinating activities to achieve set goals
Communication in Organizations
- Fundamentals of verbal and non-verbal communication
- Individual communication styles
- Overcoming communication barriers
- Questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing effective feedback
- Navigating difficult situations during interactions
- Communication networks
- Information flow models and their optimization
Selected Techniques for Conflict Resolution Within Employee Teams
- Nature and types of conflict
- Primary sources of conflict
- Behavioral approaches to mastering conflict and appropriate conduct during disputes
- Leveraging assertiveness and developmental conflict usage in team work
- Strategies employed in conflict situations
- Conflict management
- Primary methods of conflict resolution
- Managing emotions during conflicts
- Barriers to communication and conflict resolution: Verbal and non-verbal aspects
Motivating Team Management
- Understanding personal motivation
- Identifying what motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of intangible resource motivation
- Psychological principles for motivation
- Feedback and evaluation processes
- The importance of language in motivation
Developing the Ability to Manage Time Effectively
- The time management matrix
- Controlling one's own time and addressing time theft
- Time planning techniques
- Delegation of authority and responsibilities
Coaching
- Understanding what coaching is and how to apply it
- Individual participant engagement
- In-depth feedback delivery
Summary of Training
Requirements
As a generalist course, participation does not require specialized prior knowledge.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group