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Course Outline

Leadership vs. Management

  • Examining the overlaps and distinctions between Leadership and Management. What defines an exceptional Leader…
  • …and what qualities make an exceptional Manager?
  • Various Management Styles
  • The Organizational Climate
  • Aligning Management Styles with the Organizational Climate

Building a High-Performing Team

  • Defining what constitutes a Team
  • The stages of Team Development
  • How managers can positively influence the stages of Team Development…

Performance Management

  • Establishing Clear Objectives
  • Overseeing Individual Performance
  • Coaching to Enhance Performance
  • Effective Delegation
  • Utilizing Feedback as a key Performance Management tool

Implementing Change Successfully

  • Understanding why Change succeeds (or fails!)
  • The 9 fundamental principles of Change
  • Managing the emotional responses to Change
  • Addressing Resistance to Change – and recognizing the potential benefits of such resistance

Achieving Optimal Negotiation Results

  • Communication Techniques in Negotiation
  • The critical role of Effective Presentations
  • Exploring Various Negotiation Strategies
  • Evaluating and Comparing Strategies
  • Establishing Rapport
  • The 3-stage Negotiation Process

Managing Conflict

  • Identifying the root causes of conflict
  • The Phases of Conflict Resolution
    • Analyzing the Nature of the Conflict
    • Understanding your own and the other party’s position within the conflict
    • Resolving the Conflict
  • Applying Kilmann’s Five Conflict-Handling Modes – and their practical use
  • Bridging the Gap
 7 Hours

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