Course Outline
Leadership vs. Management
- Examining the overlaps and distinctions between Leadership and Management. What defines an exceptional Leader…
- …and what qualities make an exceptional Manager?
- Various Management Styles
- The Organizational Climate
- Aligning Management Styles with the Organizational Climate
Building a High-Performing Team
- Defining what constitutes a Team
- The stages of Team Development
- How managers can positively influence the stages of Team Development…
Performance Management
- Establishing Clear Objectives
- Overseeing Individual Performance
- Coaching to Enhance Performance
- Effective Delegation
- Utilizing Feedback as a key Performance Management tool
Implementing Change Successfully
- Understanding why Change succeeds (or fails!)
- The 9 fundamental principles of Change
- Managing the emotional responses to Change
- Addressing Resistance to Change – and recognizing the potential benefits of such resistance
Achieving Optimal Negotiation Results
- Communication Techniques in Negotiation
- The critical role of Effective Presentations
- Exploring Various Negotiation Strategies
- Evaluating and Comparing Strategies
- Establishing Rapport
- The 3-stage Negotiation Process
Managing Conflict
- Identifying the root causes of conflict
-
The Phases of Conflict Resolution
- Analyzing the Nature of the Conflict
- Understanding your own and the other party’s position within the conflict
- Resolving the Conflict
- Applying Kilmann’s Five Conflict-Handling Modes – and their practical use
- Bridging the Gap
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.