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Course Outline
1 - ITIL GUIDING PRINCIPLES APPLIED TO ALL ASPECTS OF DIGITAL AND IT STRATEGY
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimise and Automate
2 - LEVERAGE DIGITAL STRATEGY TO RESPOND TO DIGITAL DISRUPTION
- Digital Technology
- Digital Business
- Digital Organisation
- Digitisation
- Digital Transformation
- Business Strategy and Business Models
- Digital and IT Strategy
- Products
- Services
- Relationship Between Digital, IT Strategy, and Components of ITIL SVS
3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM, AND SERVICE VALUE CHAIN
- Environmental Analysis
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions of Service Management
4 - HOW AN ORGANIZATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN CHANGING ENVIRONMENTS
- How an Organization’s Viability Relates to Being Agile, Resilient, Lean, Continuous, and Co-creational
- How to Analyze VUCA Factors and Address Them in a Digital and IT Strategy
- Organization’s Position in a Particular Market or Industry
- Digital Positioning Tool to Determine Appropriate Position for a Digital Organization
5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION
- Ecosystem
- Industry/Market
- Organizational
- Influencing Factors
- Achieving Customer/Market Relevance
- Achieving Operational Excellence
- Internal and External Focus
- Balanced Approach
6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE
- How to Apply Approaches to Achieve Customer/Market Relevance
- Customer Journeys
- Omnichannel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback and 360° Approaches
- How to Achieve Operational Excellence Across the Four Dimensions of Service Management
- Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
- Financial Policies
- Portfolio Optimisation
- Funding Projects, Products, and Services
- Balancing Cost of Innovation and Operations
- Charging Models
- Assess Strategic Approaches for Digital Organizations
7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY
- Concept of Risk Management in the Context of a Digital Organization
- Context of Digital and IT Strategy
- Identify Risk
- Assess Risk
- Concept of Risk Posture and How to Determine an Acceptable Balance Between Opportunity and Risk
- Explain the Concept of Innovation, Including Its Key Elements and Techniques
- Apply Techniques to Develop and Maintain a Culture of Innovation
8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY
- How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organization’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
- How to Define and Communicate a Vision and a Strategy
- How to Use Business Cases to Advocate for a Digital and IT Strategy
9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY
- How to Define Operating Models for Digital Organizations
- Major Skills Required of Leaders in Digital Organizations
- Apply Approaches to Strategy Coordination and Implementation:
- Large-Scale Transformation
- Incremental Transformation
- Mergers and Acquisitions
- Individual Changes
- Approaches to POMs (Parallel Operating Models)
- How to Assess Success of a Digital and IT Strategy
- Typical Activities of a Digital Transformation Programme
Requirements
- ITIL® 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
- Completion of an accredited training course
- Completion and passing score on the 4 Case Study Assignments included in the course
- Minimum of three years of IT managerial experience
21 Hours
Testimonials (1)
In my opinion large amount of practical examples is very helpful to understand subject.
