Customer Discovery for Product Teams Training Course

Business analysis is the process of studying, understanding, and defining business needs in order to develop solutions that meet those needs. It is a key element in the change management process within an organization and in designing new business solutions. Business analysis aims to ensure that technological, process, or organizational solutions meet business goals and requirements. It is a crucial component in ensuring the effectiveness of projects and organizational changes by guaranteeing that implemented solutions are appropriate, feasible, and fully aligned with business requirements.

This workshop caters to seasoned Business Analysts, Product Owners, and User Researchers aiming to master advanced methodologies that generate tangible business value. Through practical exercises and actionable tools, attendees will acquire skills to interpret complex datasets, streamline processes, engage stakeholders effectively, and convert strategic goals into concrete actions using OKRs. Upon completion, participants will possess a robust toolkit designed to amplify their impact and yield measurable outcomes.

This instructor-led live training in Brazil (available online or on-site) is designed for individuals at beginner, intermediate, or advanced levels seeking to integrate generative AI tools into their daily responsibilities as a business analyst. Key areas of focus include analysis, documentation, information organization, and stakeholder communication.

By the conclusion of this program, participants will be able to:

• Understand the true capabilities and constraints of GenAI models, such as hallucinations and context window limitations.
• Utilize AI as an advanced instrument that supports critical thinking and analytical workflows.
• Use AI to create precise requirement structures and technical documents.
• Speed up conceptual work, from generating hypotheses to drafting final documentation.
• Deliberately evaluate the quality and factual correctness of AI-generated content.
• Gain knowledge regarding the safe and ethical use of AI tools in relation to corporate data

This live training in Brazil targets intermediate professionals, focusing on cost-effectiveness analysis. It covers defining key questions, measuring costs and outcomes, utilizing analytical frameworks, and managing uncertainty to facilitate rational, evidence-based decision-making across multiple sectors.

This instructor-led, live training in Brazil (offered online or on-site) is tailored for intermediate-level managers and specialists seeking to understand the forces driving digital change in financial services and how to effectively implement it within their own organizations.

By the end of this training, participants will be able to:

• Describe the factors propelling digital change in banking and financial services.
• Recognize the value created through digital channels, lending, and SME banking.
• Understand how Agile approaches and product thinking underpin transformation.
• Learn from the outcomes of both successful and failed transformation initiatives.

This course offers an expert introduction to the newly enacted Accessibility Law, equipping developers with the practical skills needed to design, develop, and maintain fully accessible applications. Beginning with a contextual discussion on the law's importance and implications, the course quickly transitions to hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in Brazil (online or onsite) is designed for intermediate-level web developers and UX designers who want to utilize LangChain to build intuitive and user-friendly web applications.

By the end of this training, participants will be able to:

• Grasp the core concepts of LangChain and its role in enhancing web user experience.
• Implement LangChain in web apps to create dynamic and responsive interfaces.
• Integrate APIs into web apps to improve interactivity and user engagement.
• Optimize user experience using LangChain’s advanced customization features.
• Analyze user behavior data to fine-tune web app performance and experience.

This instructor-led, live training in Brazil (online or onsite) is aimed at persons who wish to use Figma to design the user interface for a new or existing software application or website.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma.
• Create a working, clickable application prototype.
• Apply design best practices.
• Accelerate the completion speed of design projects.
• Collaborate with other designers and developers using Figma.

This instructor-led live training in Brazil (online or in-person) targets beginner to intermediate professionals eager to apply Human-Centered Design methodologies in product development, service design, and business innovation.

By the end of this training, participants will be able to:

• Understand and apply Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Develop user personas and journey maps.
• Ideate, prototype, and test solutions iteratively.
• Apply design thinking frameworks in real-world projects.

A practical training module for Brazil that empowers insurance professionals to leverage AI, data, and InsurTech trends to modernize operations and client engagement. Through workshops, case studies, and practical exercises, learners build robust digital strategies for a rapidly evolving industry.

This live, instructor-led course in Brazil explores practical RE concepts, elicitation strategies, and documentation methods. It offers thorough exam preparation to assist participants in mastering the IREB CPRE syllabus and passing the Foundation Level certification.

This instructor-led, live training in Brazil (online or onsite) targets intermediate-level UX/UI designers and front-end developers who aim to use Multimodal AI to design and implement user interfaces capable of understanding and processing various forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that improve user engagement.
• Integrate voice and visual recognition into web and mobile applications.
• Utilize multimodal data to create adaptive and responsive UIs.
• Understand the ethical considerations of user data collection and processing.

This instructor-led, live training in Brazil (online or onsite) targets individuals who want to understand requirements analysis and execute it efficiently and accurately using specific analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.