MSP® Foundation & Practitioner Training Course

This instructor-led, live training in Brazil (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This course equips professionals with the insights necessary to define their responsibilities as Process Owners, enabling them to articulate their contributions in process terms. It delivers the essential education required to steer the design, re-engineering, and optimization of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Learners discover how to integrate Scrum practices into their role and apply Agile and Lean methodologies to implement lean, 'just enough' processes, ensuring continuous alignment between process performance and broader business objectives.

This instructor-led, live training in Brazil (online or in-person) is aimed at intermediate-level professionals who wish to enhance workflow efficiency by leveraging ClickUp’s automation and integration features.

By the end of this training, participants will be able to:

• Understand ClickUp’s automation capabilities and use cases.
• Create and manage automations to streamline workflows.
• Integrate ClickUp with third-party tools like Slack, Google Drive, and Zapier.
• Set up triggers, conditions, and actions for automated task management.
• Optimize team collaboration through automation and integrations.

This instructor-led, live training in Brazil (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training in Brazil (online or onsite) is designed for advanced professionals who want to tailor ClickUp to their business needs, improve process efficiency, and incorporate automation to create scalable workflows.

Upon completion of this training, participants will be able to:

• Customize ClickUp’s workspaces, views, and templates to suit business operations.
• Design and optimize workflows for effective process management.
• Deploy advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyze process efficiency using ClickUp’s reporting features.

This instructor-led, live training in Brazil (online or on-site) is designed for advanced professionals who want to leverage ClickUp for managing large-scale projects, cross-functional collaboration, and enterprise-wide efficiency.

Upon completion of this training, participants will be able to:

• Deploy ClickUp at an enterprise scale while adhering to best practices.
• Organize workspaces, spaces, and projects to support large teams.
• Utilize advanced reporting and dashboards to gain executive-level insights.
• Automate workflows and connect ClickUp with existing enterprise systems.
• Strengthen governance, compliance, and security protocols within ClickUp.

This instructor-led, live training in Brazil (online or in-person) is designed for beginner-level professionals who want to learn the fundamentals of ClickUp for task and project management, as well as personal productivity.

By the end of this training, participants will be able to:

• Navigate ClickUp’s interface and workspace structure.
• Create and manage tasks, lists, and projects efficiently.
• Utilize views like List, Board, and Calendar for better organization.
• Apply productivity features such as priorities, tags, and custom statuses.
• Collaborate effectively using comments, mentions, and shared spaces.
• Set up personal productivity workflows to manage daily tasks.

This instructor-led, live training in Brazil introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Brazil demonstrates JIRA's approach to software planning, tracking, and releasing by guiding participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand the concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led, live training in Brazil (available online or onsite) is designed for intermediate-level professionals who want to optimize team collaboration using ClickUp’s advanced features.

By the end of this training, participants will be able to:

• Set up and manage collaborative workspaces for teams.
• Leverage ClickUp’s advanced task management features for team coordination.
• Improve team communication using ClickUp’s built-in tools.
• Utilize ClickUp’s reporting and dashboards for team performance tracking.
• Automate workflows to streamline team processes.
• Integrate ClickUp with other collaboration tools.

This instructor-led, live training in Brazil (online or onsite) is designed for intermediate-level business analysts who wish to learn business analysis tools and techniques and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This instructor-led, live training in Brazil (online or onsite) is aimed at project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.