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Course Outline

Introduction and Workshop Goals

  • Welcome, agenda overview, and workshop outcomes
  • Aligning closing skills with company sales targets and core values
  • Personal baseline assessment and goal setting for the day

Understanding Buyer Psychology

  • Exploring buyer motivations, decision triggers, and risk perception
  • Identifying economic, technical, and personal decision drivers
  • Mapping buyer stages to appropriate closing tactics

Structuring the Close: A Repeatable Process

  • Frameworks for consistent, stage-based closing
  • Developing checklists and close readiness signals
  • Adapting the process for both short and long sales cycles

Effective Questioning and Listening

  • Identifying high-impact closing questions and optimal usage timing
  • Applying active listening techniques to uncover hidden objections
  • Converting answers into clear next-step commitments

Handling Objections and Negotiation Tactics

  • Classifying objections and employing tailored response patterns
  • Applying negotiation principles that preserve margin and relationships
  • Roleplay exercise: transforming objections into closing opportunities

Closing Scripts, Trial Closes, and Language to Use

  • Utilizing proven closing scripts and customizable templates
  • Using trial closes to assess readiness and secure micro-commitments
  • Selecting words and phrases that create urgency without pressure

Handling Price and Value Conversations

  • Framing price in terms of value and ROI for different buyer types
  • Applying anchoring, bundling, and concession strategies
  • Practice scenarios: pitching value and responding to price objections

Follow-up, Commitments, and Post-Close Activities

  • Designing follow-up cadences that sustain momentum
  • Securing explicit commitments and written next steps
  • Adhering to handover best practices for onboarding or delivery teams

Practical Roleplay Sessions and Peer Coaching

  • Paired roleplays covering common seller and buyer archetypes
  • Structured peer feedback based on observed behaviors
  • Refinement cycles and coach-led demonstrations

Action Planning and Measurement

  • Creating a personal 30-day closing action plan
  • Selecting simple metrics to track closing improvements
  • Preparing a manager handoff for reinforcement and coaching

Summary and Next Steps

Requirements

  • Foundational understanding of the sales process and customer journey
  • Experience interacting with prospects or customers
  • Willingness to participate in roleplays and accept peer feedback

Target Audience

  • Sales representatives and account executives
  • Field sales and inside sales teams
  • Sales managers and team leaders focused on closing performance
 7 Hours

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