Course Outline
Introduction and Workshop Goals
- Welcome, agenda overview, and workshop outcomes
- Aligning closing skills with company sales targets and core values
- Personal baseline assessment and goal setting for the day
Understanding Buyer Psychology
- Exploring buyer motivations, decision triggers, and risk perception
- Identifying economic, technical, and personal decision drivers
- Mapping buyer stages to appropriate closing tactics
Structuring the Close: A Repeatable Process
- Frameworks for consistent, stage-based closing
- Developing checklists and close readiness signals
- Adapting the process for both short and long sales cycles
Effective Questioning and Listening
- Identifying high-impact closing questions and optimal usage timing
- Applying active listening techniques to uncover hidden objections
- Converting answers into clear next-step commitments
Handling Objections and Negotiation Tactics
- Classifying objections and employing tailored response patterns
- Applying negotiation principles that preserve margin and relationships
- Roleplay exercise: transforming objections into closing opportunities
Closing Scripts, Trial Closes, and Language to Use
- Utilizing proven closing scripts and customizable templates
- Using trial closes to assess readiness and secure micro-commitments
- Selecting words and phrases that create urgency without pressure
Handling Price and Value Conversations
- Framing price in terms of value and ROI for different buyer types
- Applying anchoring, bundling, and concession strategies
- Practice scenarios: pitching value and responding to price objections
Follow-up, Commitments, and Post-Close Activities
- Designing follow-up cadences that sustain momentum
- Securing explicit commitments and written next steps
- Adhering to handover best practices for onboarding or delivery teams
Practical Roleplay Sessions and Peer Coaching
- Paired roleplays covering common seller and buyer archetypes
- Structured peer feedback based on observed behaviors
- Refinement cycles and coach-led demonstrations
Action Planning and Measurement
- Creating a personal 30-day closing action plan
- Selecting simple metrics to track closing improvements
- Preparing a manager handoff for reinforcement and coaching
Summary and Next Steps
Requirements
- Foundational understanding of the sales process and customer journey
- Experience interacting with prospects or customers
- Willingness to participate in roleplays and accept peer feedback
Target Audience
- Sales representatives and account executives
- Field sales and inside sales teams
- Sales managers and team leaders focused on closing performance
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.