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Course Outline
Grasping Artificial Intelligence (AI)
- Defining AI: Its history and evolution
- AI mechanics: Data, algorithms, and learning models
- Categories of AI (narrow vs. general, generative AI, machine learning)
AI in Daily Life and Business Contexts
- Common AI examples encountered daily
- Industries significantly impacted by AI
- Dispelling myths and clarifying facts about workplace AI
AI Applications Across Departments
- Sales and Customer Service: Lead scoring, chatbots, and sales forecasting
- Marketing: Content creation, campaign analysis, and trend spotting
- Finance: Invoice automation, fraud identification, and financial forecasting
- HR: Candidate screening and employee engagement analytics
- Administration and Operations: Document handling and task automation
Launching with AI Tools
- Overview of ChatGPT, Copilot, Gemini, Claude, and similar platforms
- Leveraging AI for drafting emails, reports, and presentations
- Utilizing AI for scheduling, summarization, and translation
Practical Application: AI in Practice
- Composing and refining text using AI
- Generating reports and interpreting basic data
- Streamlining routine administrative duties
Navigating Challenges and Ethical Issues
- AI limitations: Bias, hallucinations, and over-reliance
- Concerns regarding data privacy, confidentiality, and compliance
- Strategies for responsible AI usage in the workplace
Moving Forward: Cultivating an AI-Ready Culture
- Fostering a mindset conducive to AI integration
- Promoting experimentation and digital curiosity
- Resources for ongoing AI education
Recap and Action Planning
- Consolidating key concepts and main takeaways
- Spotting AI opportunities within your specific department
- Developing a personal roadmap: “How can I leverage AI to automate or improve my tasks?”
Requirements
- No prior experience in AI or programming is necessary
Target Audience
- Professionals from administrative, sales, finance, marketing, HR, and other functional areas
- Managers and team leads keen on adopting AI solutions
- Support and back-office personnel
7 Hours
Testimonials (1)
Understand AI function n tools to make our job easier. Need to improved AI Chubb such as make analysis n creating presentation