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Duration 16 hours
Course Outline
1. Foundations of Lean Thinking (2 hours)
- Definition of Lean: Origins and evolution.
- Core Lean Principles: Value, Flow, Pull, and Perfection.
- Identifying types of waste (muda) in service industries.
2. Lean Approaches to Requirements and Project Management (4 hours)
- VOC (Voice of the Customer) analysis.
- Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix.
- A3 Project Thinking: Structure and practical application.
- Comparative overview: Lean vs. Agile vs. Six Sigma.
3. Lean Kanban Systems (4 hours)
- Core components of the Kanban system.
- Effective board management strategies.
- Understanding Pull mechanisms and Work In Progress (WIP) limits.
- Key flow metrics: Lead Time, Cycle Time, and Takt Time.
4. Applying Lean to Operational Processes (4 hours)
- VSM (Value Stream Mapping) techniques.
- Detecting waste in banking workflows.
- Implementing KAIKAKU for radical improvement.
5. Additional Lean Tools (2 hours)
- GEMBA walking and observation.
- KAIZEN continuous improvement.
- Root cause analysis: Ishikawa diagrams and the 5 Whys.
- POKA-YOKE error prevention methods.
Conclusion and Action Plan
Requirements
- A solid grasp of fundamental project management concepts.
- Practical experience with process workflows in business or banking environments.
- Awareness of Agile or Lean frameworks.
Target Audience
- Process managers and business analysts.
- Project managers within the banking and financial services sectors.
- Professionals focused on requirements engineering and process optimization.
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly