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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Categories of waste (muda) in service environments

2. Applying Lean to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Thinking for projects (framework and practical use)

3. Lean Kanban Methodology (4 hours)

  • Key components and basics of the Kanban system
  • Board administration and maintenance
  • Pull mechanisms and Work In Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean Practices in Process Improvement (4 hours)

  • VSM (Value Stream Mapping) techniques
  • Spotting and addressing waste in banking workflows
  • Radical transformation via KAIKAKU

5. Additional Lean Instruments (2 hours)

  • GEMBA Walks
  • Root cause analysis: Ishikawa diagrams and the 5 Whys
  • Error prevention strategies: POKA-YOKE

Conclusion and Path Forward

Requirements

  • A solid grasp of fundamental project management concepts
  • Exposure to Agile or Lean methodologies

Target Audience

  • Process managers and analysts
  • Project managers within the banking and financial services sector
  • Specialists engaged in requirements definition and process optimization

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