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 Duration 16 hours

Course Outline

1. Foundations of Lean Thinking (2 hours)

  • Definition of Lean: Origins and evolution.
  • Core Lean Principles: Value, Flow, Pull, and Perfection.
  • Identifying types of waste (muda) in service industries.

2. Lean Approaches to Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer) analysis.
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix.
  • A3 Project Thinking: Structure and practical application.
  • Comparative overview: Lean vs. Agile vs. Six Sigma.

3. Lean Kanban Systems (4 hours)

  • Core components of the Kanban system.
  • Effective board management strategies.
  • Understanding Pull mechanisms and Work In Progress (WIP) limits.
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time.

4. Applying Lean to Operational Processes (4 hours)

  • VSM (Value Stream Mapping) techniques.
  • Detecting waste in banking workflows.
  • Implementing KAIKAKU for radical improvement.

5. Additional Lean Tools (2 hours)

  • GEMBA walking and observation.
  • KAIZEN continuous improvement.
  • Root cause analysis: Ishikawa diagrams and the 5 Whys.
  • POKA-YOKE error prevention methods.

Conclusion and Action Plan

Requirements

  • A solid grasp of fundamental project management concepts.
  • Practical experience with process workflows in business or banking environments.
  • Awareness of Agile or Lean frameworks.

Target Audience

  • Process managers and business analysts.
  • Project managers within the banking and financial services sectors.
  • Professionals focused on requirements engineering and process optimization.

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