Course Outline
Grasping the Essence of Assertiveness
- Distinguishing true assertiveness from other communication styles
- Exploring the nuances between passive, aggressive, passive-aggressive, and assertive behaviors
- Evaluating your current communication approach
- Uncovering the professional advantages of assertive dialogue in the workplace
Cultivating Confidence and Self-Awareness
- Pinpointing the internal factors that may inhibit assertive expression
- Reframing limiting beliefs to build a stronger sense of self-assurance
- Gaining insight into emotional triggers and learning to regulate your responses
- Adopting a constructive and self-assured professional mindset
Mastering Confident Communication
- Applying core principles of effective verbal and non-verbal expression
- Enhancing active listening skills and formulating impactful questions
- Articulating your views, requirements, and expectations with clarity and respect
- Declining requests professionally while preserving professional relationships
Understanding Others and Positive Influence
- Recognizing and adapting to various communication and behavioral profiles
- Tailoring your message to suit different personality types
- Establishing strong rapport and building trust with your audience
- Employing influence strategies to drive positive business outcomes
Navigating Difficult Conversations
- Strategically preparing for high-stakes discussions
- Addressing conflicts with composure and a constructive focus
- Responding to criticism and challenging behavior with professional poise
- Maintaining emotional control and professionalism under pressure
Applying Practical Assertiveness Techniques
- Exchanging constructive feedback effectively
- Facilitating negotiations that result in mutually beneficial agreements
- Utilizing assertiveness techniques across meetings, presentations, and daily operations
- Engaging in role-play exercises based on real-world workplace contexts
Sustaining Professional Growth
- Reflecting on your unique strengths and areas requiring further development
- Formulating a personalized plan to enhance your assertiveness
- Defining SMART goals for ongoing professional progression
- Identifying practical opportunities to integrate new skills into your daily work
Requirements
No prior prerequisites are required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
