Course Outline
Understanding Assertiveness
- Defining assertiveness and clarifying common misconceptions.
- Differentiating between passive, aggressive, passive-aggressive, and assertive behaviors.
- Evaluating one's own communication style.
- Exploring the advantages of assertive communication in a professional setting.
Building Confidence and Self-Awareness
- Identifying personal barriers to asserting oneself.
- Challenging limiting beliefs and boosting self-confidence.
- Understanding emotional triggers and learning how to manage responses.
- Cultivating a positive and confident mindset.
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication.
- Practicing active listening and asking impactful questions.
- Clearly and respectfully expressing opinions, needs, and expectations.
- Professionally declining requests without compromising relationships.
Understanding Others and Influencing Positively
- Recognizing various communication and behavioral styles.
- Adapting communication approaches to suit different personalities.
- Establishing rapport and trust.
- Utilizing influencing techniques to drive positive results.
Managing Difficult Conversations
- Preparing for challenging discussions.
- Addressing conflict calmly and constructively.
- Responding confidently to criticism, complaints, and difficult behavior.
- Maintaining professionalism while managing emotions under pressure.
Practical Assertiveness Skills
- Giving and receiving constructive feedback.
- Negotiating win-win solutions.
- Applying assertiveness techniques in meetings, presentations, and daily workplace interactions.
- Engaging in practical exercises and role-plays based on real-world workplace scenarios.
Continuing Professional Development
- Reflecting on individual strengths and identifying areas for growth.
- Developing a personal plan to improve assertiveness.
- Setting SMART goals for ongoing development.
- Recognizing opportunities to apply new skills in the workplace.
Requirements
None required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
