Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Module 1: Self-Awareness and Understanding Others
- Exploring the drivers behind our behavioral patterns
- Distinguishing between acceptable behaviors required by our business roles and those that are not
- Perception: understanding how others view and interact with us
Module 2: Communication
- Methods and mechanics of interpersonal communication
- Analyzing the pros and cons of different communication media
- Defining and achieving effective communication
- Applying individual thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- Emotions and their subsequent impacts
- The critical role of EQ (Emotional Quotient) versus standard IQ
- The five components of Goleman’s Emotional Intelligence framework:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Defining the concept of delegation
- The sequential stages involved in effective delegation
Module 5: Transactional Analysis
- Understanding the reasons behind our specific actions and reactions toward colleagues and customers
- Techniques for building rapport with professional counterparts
- The value of 'True Rapport' in enhancing interpersonal dynamics
Module 6: Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis across internal and external groups
Module 7: Navigating Change
- Nine fundamental principles of change management
- Managing emotional responses to organizational shifts
- Addressing resistance to change and recognizing its potential benefits
Module 8: Conflict Management
- Identifying the root causes of conflict
- The progression of conflict handling:
- Comprehending the nature of the conflict
- Assessing your own and the other party’s positions
- Implementing resolution strategies
- Application of Kilmann’s Five Conflict-Handling Modes
- Bridging differences to find common ground
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
