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Course Outline
Foundations of Communication
- The communication process and its distinct stages
- The significance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of Effective Communication as a Core Element of Organizational Interaction
- Self-assessment of personal communication style
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Differences between direct and telephone communication
Communication Within Organizations
- Networked communication in organizational settings
- Information flow models and strategies for their optimization
- Tasks and internal communication tools
Effective Conversational Dynamics
- Developing self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a tool for effective communication
- Factors that hinder hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Team Building Steps and Their Impact on Collaboration
- Stages of team development: operational principles and potential pitfalls at each stage
- Strategies for working effectively through all stages
- Identifying team roles and functions
Conflict and Competition as Key Challenges to Cooperation
- Root causes and types of conflicts
- Strategies for addressing conflict
- Competition within groups: advantages and disadvantages
Sources and types of conflict
Harmony and positive relationships: The concept of assertive behavior
- Defining the concept of assertiveness
- Understanding your fundamental rights
- Identifying when to choose assertive communication
- Behavioral types: aggressive, submissive, and assertive
- Constructing 'I' statements as a basis for asserting opinions, judgments, and emotions
- Overcoming the fear of saying 'no' and identifying internal barriers
- Developing self-assertive behavior from the inside out
Mutual Respect and the Outcomes of Agreement or Refusal
- The ability to deny or refuse requests
- The ability to engage in argumentation
- Understanding manipulation tactics
- Accepting negative and positive forms of criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality