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Course Outline

Foundations of Communication

  • The communication process and its distinct stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for effective communication

Principles of Effective Communication as a Core Element of Organizational Interaction

  • Self-assessment of personal communication style
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Differences between direct and telephone communication

Communication Within Organizations

  • Networked communication in organizational settings
  • Information flow models and strategies for their optimization
  • Tasks and internal communication tools

Effective Conversational Dynamics

  • Developing self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a tool for effective communication
  • Factors that hinder hearing and understanding speech
  • The art of asking questions
  • Psychological mechanisms and techniques for influence

Team Building Steps and Their Impact on Collaboration

  • Stages of team development: operational principles and potential pitfalls at each stage
  • Strategies for working effectively through all stages
  • Identifying team roles and functions

Conflict and Competition as Key Challenges to Cooperation

  • Root causes and types of conflicts
  • Strategies for addressing conflict
  • Competition within groups: advantages and disadvantages

Sources and types of conflict

Harmony and positive relationships: The concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding your fundamental rights
  • Identifying when to choose assertive communication
  • Behavioral types: aggressive, submissive, and assertive
  • Constructing 'I' statements as a basis for asserting opinions, judgments, and emotions
  • Overcoming the fear of saying 'no' and identifying internal barriers
  • Developing self-assertive behavior from the inside out

Mutual Respect and the Outcomes of Agreement or Refusal

  • The ability to deny or refuse requests
  • The ability to engage in argumentation
  • Understanding manipulation tactics
  • Accepting negative and positive forms of criticism
  • Providing constructive feedback
 14 Hours

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