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Course Outline

Self and Others Perception

  • Exploring the drivers behind our behavioral patterns
  • Distinguishing between role-appropriate professional conduct and behaviors that are unsuitable
  • Feedback mechanisms: understanding how others perceive and interact with us

Communication Fundamentals

  • Analyzing our communication habits and methods
  • Weighing the pros and cons of various communication mediums
  • Defining effective communication and the strategies to achieve it
  • Applying insights into individual thinking and learning styles to daily tasks

Emotional Intelligence

  • Emotions: triggers and consequences
  • The critical role of EQ (Emotional Quotient) compared to traditional IQ
  • Dan Goleman’s five pillars of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding the root causes of our reactions to colleagues and clients
  • Strategies for building genuine rapport with team members and customers
  • The value of 'True Rapport' in strengthening interpersonal connections

Stakeholder Management

  • Strategies for meeting stakeholder expectations
  • Analyzing stakeholder groups, both internal and external

Managing Change

  • The nine foundational principles of change management
  • Navigating the emotional responses to organizational change
  • Understanding resistance to change and uncovering its potential benefits

Requirements

Target Audience

This course is designed for employees who require a comprehensive understanding of communication and influence dynamics, particularly regarding:

  • Peers and teammates
  • Supervisors and management
  • Internal and external customers and stakeholders
 14 Hours

Number of participants


Price per participant

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