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Course Outline
Self and Others Perception
- Exploring the drivers behind our behavioral patterns
- Distinguishing between role-appropriate professional conduct and behaviors that are unsuitable
- Feedback mechanisms: understanding how others perceive and interact with us
Communication Fundamentals
- Analyzing our communication habits and methods
- Weighing the pros and cons of various communication mediums
- Defining effective communication and the strategies to achieve it
- Applying insights into individual thinking and learning styles to daily tasks
Emotional Intelligence
- Emotions: triggers and consequences
- The critical role of EQ (Emotional Quotient) compared to traditional IQ
- Dan Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding the root causes of our reactions to colleagues and clients
- Strategies for building genuine rapport with team members and customers
- The value of 'True Rapport' in strengthening interpersonal connections
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Analyzing stakeholder groups, both internal and external
Managing Change
- The nine foundational principles of change management
- Navigating the emotional responses to organizational change
- Understanding resistance to change and uncovering its potential benefits
Requirements
Target Audience
This course is designed for employees who require a comprehensive understanding of communication and influence dynamics, particularly regarding:
- Peers and teammates
- Supervisors and management
- Internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.