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Course Outline

Core Foundational Tools

  • Defining clear communication objectives
  • Establishing a shared understanding of roles
  • Identifying requirements and processes that best support communication outcomes
  • Recognizing and leveraging common ground for successful interactions
  • Team-based Exercise

The Mechanics of Communication

  • Understanding the stages of communication
  • Preparing the core message
  • Matching the message to the context
  • Delivering the message effectively
  • Recognizing barriers to effective communication
  • Communication Exercise: Case Studies

Essential Communication Skills

  • Exercising choice and control
  • Applying Emotional Intelligence
  • Mastering four key components
  • Building trust
  • Establishing rapport
  • Outcome-oriented thinking
  • Listening for deep understanding
  • Expressing ideas without provoking reaction
  • Asking questions to gain specific details
  • Summarizing key points

Strategic Influencing

  • Expanding your skill set
  • Applying the influencing framework
  • Following core guidelines
  • Understanding personal needs and motivations
  • Developing an influencing strategy
  • Influencing Exercise: Planning and Practice

Navigating Challenging Situations: Understanding and Managing Conflict

  • Communicating in a non-defensive manner
  • Communication Exercise: Real-World Scenarios
  • Facilitating team communications
  • Addressing challenging behaviors
  • Team Exercise: Handling Difficult Situations

Wrap-Up and Action Planning

  • Reflecting on lessons learned and planning for ongoing development
 21 Hours

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