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Course Outline
Core Foundational Tools
- Defining clear communication objectives
- Establishing a shared understanding of roles
- Identifying requirements and processes that best support communication outcomes
- Recognizing and leveraging common ground for successful interactions
- Team-based Exercise
The Mechanics of Communication
- Understanding the stages of communication
- Preparing the core message
- Matching the message to the context
- Delivering the message effectively
- Recognizing barriers to effective communication
- Communication Exercise: Case Studies
Essential Communication Skills
- Exercising choice and control
- Applying Emotional Intelligence
- Mastering four key components
- Building trust
- Establishing rapport
- Outcome-oriented thinking
- Listening for deep understanding
- Expressing ideas without provoking reaction
- Asking questions to gain specific details
- Summarizing key points
Strategic Influencing
- Expanding your skill set
- Applying the influencing framework
- Following core guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise: Planning and Practice
Navigating Challenging Situations: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise: Real-World Scenarios
- Facilitating team communications
- Addressing challenging behaviors
- Team Exercise: Handling Difficult Situations
Wrap-Up and Action Planning
- Reflecting on lessons learned and planning for ongoing development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive