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Duration 7 hours
Course Outline
Introduction to ChatGPT in the Public Sector
- Understanding what ChatGPT is and its underlying mechanics
- Specific applications within government workflows
- Key strengths, inherent limitations, and principles of responsible usage
Writing and Editing Official Communication
- Creating initial drafts for memos, emails, and reports
- Refining tone, clarity, and plain language usage
- Adapting content to suit diverse audiences or formats
Summarization and Information Extraction
- Condensing extensive policy or research documents
- Isolating critical points and actionable items
- Organizing summaries for briefings or meetings
Prompt Design for Government Use
- Foundational and advanced prompting strategies
- Effectively utilizing examples and role-based instructions
- Developing reusable prompt templates for recurring tasks
Translation and Multilingual Support
- Translating both internal and public-facing materials
- Preserving a professional tone across different languages
- Leveraging ChatGPT for inclusive and accessible language practices
Productivity and Task Automation
- Generating ideas and brainstorming for new initiatives
- Deriving content from structured data sources (e.g., tables)
- Drafting outlines for presentations or briefings
Compliance, Security, and Ethical Use
- Assessing data privacy and information sharing risks
- Adhering to internal AI and IT policy standards
- Fostering public trust through ethical AI application
Summary and Next Steps
Requirements
- A foundational grasp of digital tools commonly used in public sector settings
- No previous experience with AI or ChatGPT is necessary
- Experience in drafting, reviewing, or managing official communications is beneficial
Target Audience
- Public service teams and administrative specialists
- Policy analysts and government communication officers
- Staff aiming to enhance productivity via AI-driven solutions
Testimonials (1)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.