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 Duration 7 hours

Course Outline

Introduction to ChatGPT in the Public Sector

  • Understanding what ChatGPT is and its underlying mechanics
  • Specific applications within government workflows
  • Key strengths, inherent limitations, and principles of responsible usage

Writing and Editing Official Communication

  • Creating initial drafts for memos, emails, and reports
  • Refining tone, clarity, and plain language usage
  • Adapting content to suit diverse audiences or formats

Summarization and Information Extraction

  • Condensing extensive policy or research documents
  • Isolating critical points and actionable items
  • Organizing summaries for briefings or meetings

Prompt Design for Government Use

  • Foundational and advanced prompting strategies
  • Effectively utilizing examples and role-based instructions
  • Developing reusable prompt templates for recurring tasks

Translation and Multilingual Support

  • Translating both internal and public-facing materials
  • Preserving a professional tone across different languages
  • Leveraging ChatGPT for inclusive and accessible language practices

Productivity and Task Automation

  • Generating ideas and brainstorming for new initiatives
  • Deriving content from structured data sources (e.g., tables)
  • Drafting outlines for presentations or briefings

Compliance, Security, and Ethical Use

  • Assessing data privacy and information sharing risks
  • Adhering to internal AI and IT policy standards
  • Fostering public trust through ethical AI application

Summary and Next Steps

Requirements

  • A foundational grasp of digital tools commonly used in public sector settings
  • No previous experience with AI or ChatGPT is necessary
  • Experience in drafting, reviewing, or managing official communications is beneficial

Target Audience

  • Public service teams and administrative specialists
  • Policy analysts and government communication officers
  • Staff aiming to enhance productivity via AI-driven solutions

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