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Course Outline
Understanding “Brand”
- What is a “brand”?
- What is your company’s brand?
- What can I do to influence the strength of my company’s brand?
Basic Change Strategies
- The need for company managers to constantly assess the current status of their area within the organization – particularly when compared with peers and competitors – and to introduce proactive (rather than reactive) changes
- The “STARS” model of Change Strategies and Planning
Change Management
- Why did previous changes succeed?
- Why did previous changes fail?
- Lessons to be learned from previous change initiatives (within your company and others)
- The 9 Change principles – and putting them into practice
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Impact of Change
- How am I feeling now? How are my colleagues feeling now?
- How will I and they feel as a change process unfolds?
Customer and Stakeholder Relationships
- What is a Customer?
- What is a Stakeholder?
- How can I get the most from each Customer and Stakeholder interaction?
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Setting Objectives to deliver on Mission Statements
- Performance Management to exceed agreed Objectives
Negotiating for Best Results
- Communication in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.