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Course Outline

Understanding “Brand”

  • What is a “brand”?
  • What is your company’s brand?
  • What can I do to influence the strength of my company’s brand?

Basic Change Strategies

  • The need for company managers to constantly assess the current status of their area within the organization – particularly when compared with peers and competitors – and to introduce proactive (rather than reactive) changes
  • The “STARS” model of Change Strategies and Planning

Change Management

  • Why did previous changes succeed?
  • Why did previous changes fail?
  • Lessons to be learned from previous change initiatives (within your company and others)
  • The 9 Change principles – and putting them into practice
  • Lewin’s model of Change Implementation
  • The Change Kaleidoscope

The Psychological Impact of Change

  • How am I feeling now? How are my colleagues feeling now?
  • How will I and they feel as a change process unfolds?

Customer and Stakeholder Relationships

  • What is a Customer?
  • What is a Stakeholder?
  • How can I get the most from each Customer and Stakeholder interaction?
  • The Service : Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Setting Objectives to deliver on Mission Statements
  • Performance Management to exceed agreed Objectives

Negotiating for Best Results

  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

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