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Course Outline

  • What is my personal negotiating style?

Analyzing your individual approach and its specific impact on negotiation dynamics

  • Competitive or cooperative?

Determining the most appropriate strategy to employ

  • The need for creativity and flexibility

Exploring alternative solutions and collaborative problem-solving techniques

  • Expectation management

Effectively managing the pre-negotiation and opening phases

  • Non-verbal communication

Leveraging body language to reinforce verbal messages

  • The importance of preparation

Key actions to take before initiating the negotiation process

  • Shifting the balance of power

Assessing the strengths and vulnerabilities of all parties involved

  • Goals and objectives

Defining success criteria and identifying non-negotiable limits

  • Looking beyond demands to interests and concerns

Uncovering the underlying motivations and true priorities of the other party

  • Identifying variables

Determining what can be conceded at minimal cost and what value to seek in return

  • Making and justifying proposals

Positioning your offer and demonstrating value from the counterpart's perspective

  • How to respond to proposals

Articulating reasons for rejection and developing counter-proposals

  • Use of questions

Employing conditional questions to explore solutions without committing to firm terms

  • The bargaining process

Exchanging concessions strategically to achieve mutually beneficial outcomes

  • Dealing with deadlock

Utilizing tools to navigate and resolve impasses effectively

  • Responding to price challenges

Techniques for defending your pricing position

  • Securing the deal

Summarizing agreements and closing the deal to prevent costly misunderstandings

Requirements

Given the extensive use of practical exercises, this course mandates a minimum of four participants and two trainers to ensure an effective learning environment.

 14 Hours

Number of participants


Price per participant

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