Course Outline
Communication and Collaboration
- Communication – what communication style is and why it is important for effectively communicating goals, motivating, and interacting with the team and colleagues.
- Components of effective communication.
- Effective communication – tools and techniques.
The modern "leader" – models of collaboration with the team and self-organization of the team.
- If people "want to want," the whole team has the chance to perform well.
- "Wanting" to make independent decisions.
- Aiming for one goal.
- What people want and what people can do are two different things.
- Supporting effective team self-organization as a system.
- Learning through experience.
Communication – fundamentals:
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication.
- Barriers and distortions,
- Feedback.
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred communication roles and styles.
- Effective communication between roles and communication styles,
- Colors in communication – the foundation for effective collaboration.
Conflicts:
- Problems and conflicts – characteristics and potential causes,
- "Conflict Spiral",
- Effective problem and conflict resolution.
Communication with the environment:
- The communication process,
- Communication plan,
- Information management,
- Communication with the external environment,
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Partnership and collaboration within the organization - SRMM® model
- Levels of maturity in the model. - Spontaneity (Ad hoc).
- Procedures (Procedural).
- Relationality (Relational).
- Integrated collaboration (Integrated).
- Predictability and forecasting (Predictive).
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Who do I collaborate with?
- Partner Identification
- Mapping interactions with partners
- Improvement plans.
Summary - good and bad practices in communication and team management.
Requirements
The training is designed to be interactive, with participant involvement accounting for over 80% of the time. Each session follows a similar dynamic: an opening exercise to establish new habits (building awareness), a mini-lecture on techniques (knowledge), and exercises practicing new tactics and skills (competence). At the end of each session, participants receive supplementary materials covering the discussed topics. The practical content is summarized with mini-lectures providing theoretical foundations and explaining the key psychological mechanisms experienced during the classroom work.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
