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Obrigado por enviar sua reserva! Um dos membros da nossa equipe entrará em contato com você em breve.
Programa do Curso
Understanding Sensitivity in the Workplace
- Defining sensitivity and respect in professional settings
- The impact of words, tone, and body language
- Creating awareness of cultural, personal, and social differences
Recognizing and Addressing Unconscious Bias
- How biases form and influence decision-making
- Examples of microaggressions and unintended offense
- Practical strategies to reduce bias and promote fairness
Empathy and Emotional Intelligence
- Understanding others’ perspectives and emotions
- Active listening and compassionate communication
- Using empathy to strengthen trust and collaboration
Handling Sensitive Situations
- Responding constructively to conflict or offense
- Maintaining professionalism under pressure
- Turning difficult conversations into opportunities for learning
Building an Inclusive Culture
- Encouraging respect, openness, and shared responsibility
- Promoting everyday inclusive behaviors
- Leadership’s role in modeling sensitivity
Practical Application and Reflection
- Case-based exercises on sensitive workplace scenarios
- Group reflections and insights sharing
- Personal action plan to apply sensitivity principles
Summary and Next Steps
- Review of key concepts and practices
- Commitment to continuous awareness and respect
- Guidelines for fostering long-term inclusivity in the workplace
Requisitos
- Experience working in a team or customer-facing environment
- Openness to self-reflection and group dialogue
- No prior training in diversity or inclusion required
Audience
- Employees and team leaders seeking to promote respect and inclusion in the workplace
- Managers aiming to build awareness and empathy within their teams
- Organizations focused on strengthening a culture of sensitivity and understanding
7 Horas
Declaração de Clientes (5)
SAMART Goal e Conceito de Negociação
Withaya - Babcock Power (Thailand)
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Mona Liza - IT
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Como era um 1:1, a personalização do conteúdo.
Patricia - Embraer
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Excelente formador, com um discurso completamente adaptado ao público. Muito conteúdo.
Carole - Axway
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Ambiente aberto sem julgamentos
Agnieszka - AXA XL
Curso - Business Communication Skills
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